Full-Time Patient Navigation Specialist

About the Role: We are looking for a full-time Patient Navigation Specialist I – Screening to join our newly formed Screening Patient Navigation Department. This department is dedicated to supporting patients through the screening process to ensure timely and successful sample collections. As a key member of this growing team, you will collaborate with internal departments, vendors, providers, and sales representatives to deliver an exceptional patient experience and operational excellence. This role will be working on EST. Bilingual Spanish/English speaking candidates preferred.

Essential Duties and Responsibilities:

• Serve as the primary point of contact to coordinate patient screening activities.
• Communicate professionally via phone, email, and Salesforce CRM.
• Build and maintain strong relationships with patients, vendors, sales representatives, and internal stakeholders.
• Participate in territory-specific meetings to align business needs and priorities.
• Document all patient and provider communications accurately in Salesforce and other systems.
• Follow established Standard Operating Procedures (SOPs) for patient navigation workflows.
• Monitor and track case progress, escalate issues appropriately, and ensure service level agreements (SLAs) are met.
• Achieve team and individual goals related to case management and turnaround times.
• Apply problem-solving skills to resolve escalated situations professionally and efficiently.
• Demonstrate flexibility and adaptability in a fast-paced, dynamic environment.
• Assist with additional administrative duties as assigned.
• Support continuous improvement initiatives.

Bachelor’s degree in Biological Sciences, Healthcare Administration, or a related field preferred; high school diploma required.

2+ year of experience in customer service within pharma, diagnostics, medical device, biotech, or healthcare settings.

Strong proficiency in Microsoft Office; experience with Salesforce (CRM) is a plus.

Ability to work independently with excellent time management, multitasking, and organizational skills.

Exceptional written and verbal communication skills, with strong attention to detail.

Proven ability to work collaboratively across teams in an operationally complex, multi-product environment.

Ability to adapt quickly to changing procedures, policies, and priorities.

Flexibility with respect to working hours based on client and operational needs.

Bilingual skills (English/Spanish or other languages) are a plus.

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