Full-Time Patient Navigation Specialist

• Serve as the primary point of contact to coordinate patient screening activities.
• Communicate professionally and effectively via phone, email, and Salesforce CRM.
• Build and maintain strong relationships with patients, vendors, sales representatives, and internal stakeholders.
• Participate in territory-specific meetings with sales and client services associates.
• Ensure all patient and provider communications are accurately and promptly documented in Salesforce.
• Follow established Standard Operating Procedures (SOPs) for patient navigation workflows.
• Monitor and track case progress, escalate issues appropriately, and ensure service level agreements (SLAs) are met.
• Achieve team and individual goals related to case management and turnaround times.
• Apply problem-solving skills to resolve escalated situations professionally and efficiently.
• Demonstrate flexibility and adaptability in a fast-paced, dynamic environment.
• Assist with additional administrative duties as assigned.
• Support continuous improvement initiatives to refine patient navigation workflows.

• Bachelor’s degree in Biological Sciences, Healthcare Administration, or a related field preferred; high school diploma required.
• 2+ year of experience in customer service within pharma, diagnostics, medical device, biotech, or healthcare settings.
• Strong proficiency in Microsoft Office; experience with Salesforce (CRM) is a plus.
• Ability to work independently with excellent time management, multitasking, and organizational skills.
• Exceptional written and verbal communication skills, with strong attention to detail.
• Proven ability to work collaboratively across teams.
• Ability to adapt quickly to changing procedures, policies, and priorities.
• Flexibility with respect to working hours based on client and operational needs.
• Bilingual skills (English/Spanish or other languages) are a plus.

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