Full-Time Patient Relationship Manager
CCG Business Solutions, LLC is hiring a remote Full-Time Patient Relationship Manager. The career level for this job opening is Experienced and is accepting Austin, TX based applicants remotely. Read complete job description before applying.
CCG Business Solutions, LLC
Job Title
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Job Details
What will you do?
As the Patient Access Manager, you will assist the Director in daily operations of all Patient Access functions and serve as the liaison between the Shared Service Center (SSC) and the facility.
Responsible for the Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
Ensure Quality Assurance (QA) on registrations for all areas of Registration.
Perform patient registration functions when needed to ensure wait times are kept to a minimum.
Follow-up on patient complaints promptly.
Supervise and maintain the productivity of employees.
Responsible for Department Operations Report, FTEs, and Operating budgets.
Conduct monthly staff meetings and in-services for all responsible areas.
Assume on-call responsibilities to ensure adequate staff and problem-solving.
Benefits
- Comprehensive medical coverage
- Dental and vision benefits
- Life and disability coverage
- Flexible spending accounts
- Supplemental health protection plans
- Auto and home insurance
- 401(k) plan with a 100% match
- Employee Stock Purchase Plan
- Family support benefits
- Referral services
- Consumer discounts
- Retirement readiness services
- Education assistance
- Colleague recognition program
- Time Away From Work Program
- Employee Health Assistance Fund
What will you need?
- Bachelor's Degree in Business or related field
- Minimum three years' experience in Patient Access in an acute care setting
- Will consider Clinical Managers/Practice Managers with at least 2 years experience