Full-Time Payroll Specialist III

• Senior resource supporting complex Workday payroll configuration and year-end activities.
• Manage cases for the book of Managed Payroll business to ensure service level agreements and high client satisfaction levels are being met by all team members.
• Coordinate the distribution of customer Managed Payroll work across the team.
• Manage the timely resolution of Managed Payroll customer issues including complex customer escalations, perform and document Root Cause Analysis and lead the implementation of remedial procedures to close gaps identified.
• Frequent direct Managed Payroll customer contact – initiate and maintain client relationships specifically for large, complex customers.
• Lead, or attend as a senior resource scheduled weekly, monthly and quarterly client calls and new Managed Payroll client transition introduction meeting calls.
• Assist with complex Workday configuration of pay components and run categories.
• Follow daily standard operating procedures and processing checklist outlining workflow.
• Maintain established turnaround service level agreement for resolving managed payroll issues.
• Contribute to a positive, collaborative work environment.
• Provide support and act as a point of escalation for the service team.
• Follows all security protocols to safeguard confidential, proprietary, and/or customer data.

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