Full-Time People Operations Manager

About LetterheadAt Letterhead, we revolutionize your newsletters, turning them into powerful tools for audience engagement and revenue generation. Our advanced software, enriched with machine learning, automates and enhances your content creation process, offering unparalleled support to both publishers and marketers.

We are a dynamic, venture-backed scale-up committed to transforming online engagement through compelling, first-party content. Emerging from the media industry with a nationwide local email newsletter network, Letterhead was established in 2022 to empower organizations to excel in email mastery.

Our TeamWe are a diverse group of self-driven, open-minded individuals aiming for excellence in our pursuits. Our culture thrives on intellectual curiosity, honesty, and a proactive attitude. We seek cultural contributions over mere cultural fit in our hiring process, valuing what new members can bring to our team growth.

This position is fully remote, allowing candidates to work from any location within the United States. Our global team places a high priority on recruiting exceptional talent, regardless of geographical constraints.

Our Company Values

• Users first: Prioritizing customer experience and needs above all else.
• Great and fast: Delivering exceptional quality and promptness consistently.
• Extreme ownership: Taking full responsibility for our work and mission, ensuring collaborative efforts even beyond designated roles.

As one of the first hires in our growing People Department, you have a unique opportunity to help strengthen our impact-driven culture and help grow our talented team.

Responsibilities

• Payroll and Benefits: Help create, implement, and troubleshoot new employee benefits structure; enroll new employees on to the benefits platform and help new hires with their benefits choices; help administer payroll; complete employer registrations in new states and jurisdictions; follow up on outstanding state tax issues.
• Recruitment: Help develop a recruitment strategy for all levels of hiring needs across the organization; post job openings on multiple sources; interview, facilitate, and onboard the hiring of qualified job applicants for open positions; collaborate with departmental managers to understand skills and competencies required for openings; conduct or acquire references and employee eligibility verifications; track and facilitate offboarding.
• Compliance: Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices; review policies and practices to maintain compliance.
• Performance Management: Help develop and implement a new performance management system and track performance and participation across the organization.
• Culture: Champion our culture across all levels of our organization; help the existing team in developing new employee recognition programs and ways to integrate teams across the organization.
• General: Handle employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff; perform tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development. Other duties as assigned.

What You’ll Need

• Minimum of three years experience in Human Resources Management or Administration.
• Payroll experience and benefits proficiency required.
• Recruitment/talent management experience highly preferred.
• Excellent verbal and written communication talents.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• An entrepreneurial spirit.
• Proficiency with GSuite is required.
• Proficiency with Deel or TeamTailor is a plus.
• Proficiency with Canadian benefits and payroll implementation is a plus.

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