Full-Time People Operations Specialist

About Kasa Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Purpose of the People Operations Specialist position

Location: Remote – Based in the Philippines

We are seeking a detail-oriented and proactive People Operations Specialist to join our People Operations team. This role is essential in ensuring the smooth and efficient delivery of HR processes across the employee lifecycle—from onboarding and compliance to HRIS management and off-boarding. You will support the day-to-day operations of HR systems, maintain employee data integrity, and contribute to key initiatives that improve the employee experience and HR service delivery.

Your Impact

• Contribute to people operations process improvement projects and initiatives.
• Execute deliverables across multiple projects simultaneously including gathering research, documenting standard operating procedures and workflows, incorporating edits to documents based on feedback, and preparing presentations or documents.
• Create a hospitality-like experience for all Kasa team members: Coordinate support tickets and Slack inquiries from Kasa team members to ensure the team provides responses within defined SLAs for matters related to HRIS, benefits, perks, compensation, payroll, and recruiting.
• Coordinate and host orientation for new Kasamig@s to help them feel welcomed and prepared.
• Administer HR Processes.
• Support the coordination of internal employee-facing events and external candidate-facing events including onboarding, off-boarding, transfers, promotions, and employee changes.
• Manage IT and TechOps onboarding/off-boarding processes. Ensure proper system access provisioning, hardware distribution, and security protocols are followed during employee onboarding and off-boarding procedures.
• Organize and update content within our internal wiki.
• Leverage the full capabilities of Notion to organize and verify content for all Kasa team members.
• Consult on teamspace setup and workflow automation as needed.
• Maintain system administration for people operations technology stack. Assist with access provisioning, feature and API configurations, and manage relationships with customer success managers to ensure Kasa is leveraging the full capabilities of our third-party tools including Lattice, ADP, Benepass, and Greenhouse.
• Generate reports and dashboards on headcount, turnover, and other HR metrics to support business decisions.
• Complete tasks that ensure compliance with labor regulations. Ensure training requirements such as anti-harassment and human trafficking trainings are completed according to local and federal laws.

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