Full-Time People Services Representative (APAC)

QAD is seeking a primary point of contact for employees and managers needing HR support. You'll be the main People Services Representative for the APAC region.

Responsibilities:

• Frontline Support: Respond to employee and manager inquiries via phone, email, or chat.
• Inquiry Handling: Address questions about HR policies, procedures, benefits, payroll, employee data, etc.
• Issue Resolution: Resolve Tier 1 HR issues; escalate complex problems.
• Data Management: Maintain accurate employee data in the HRIS.
• Documentation: Prepare HR documents (employment letters, etc.).
• Employee Self-Service Support: Assist employees with HR systems, troubleshoot issues.
• Compliance: Adhere to HR policies, procedures, and regulations.
• Continuous Improvement: Identify process improvements.
• Customer Service Excellence: Deliver high-quality customer service with empathy and professionalism.
• Collaboration: Collaborate with other HR teams.

Qualifications:

• Bachelor's degree in HR, Business Admin, or related field preferred.
• 4+ years of HR experience preferred.
• HRIS system knowledge (Workday preferred).
• Proficiency in Google Productivity Suite.
• Strong communication (verbal & written), analytical, and problem-solving skills.
• Ability to handle sensitive information discreetly.
• Customer-centric mindset.
• Detail-oriented with strong organizational skills.
• Fluency in English; additional language (French, German) a plus.

What is the last date for applying to the job?

Which countries are accepted for this remote job?