Full-Time People Services Representative

QAD is seeking a People Services Representative to be the primary point of contact for employees and managers needing HR support. You'll be the primary representative for the APAC region.

Responsibilities:

1. Frontline Support: Handle employee/manager HR inquiries via phone, email, or chat.
2. Inquiry Handling: Respond to questions about HR policies, procedures, benefits, payroll, and employee data.
3. Issue Resolution: Resolve Tier 1 inquiries, escalating complex issues to appropriate specialists.
4. Data Management: Maintain accurate employee data records in the HRIS and other systems.
5. Documentation: Prepare HR-related documents (e.g., employment verification letters).
6. Employee Self-Service Support: Assist employees with self-service HR systems.
7. Compliance: Stay updated on HR policies and legal requirements.
8. Continuous Improvement: Identify process improvement opportunities.
9. Customer Service: Provide high-quality customer service, demonstrating empathy and professionalism.
10. Collaboration: Work with other HR teams for seamless service delivery.

Qualifications:

• Bachelor's degree in HR, Business Admin, or related field.
• 4+ years of HR experience (HR Shared Services, Customer Service, or Admin).
• Working knowledge of HRIS systems (Workday preferred).
• Proficiency in Google Productivity Suite.
• Solid understanding of HR policies, procedures, and best practices.
• Strong communication, analytical, and problem-solving skills.
• Excellent customer service skills.
• Detail-oriented, organized, and able to manage multiple tasks.
• Ability to handle sensitive information with discretion.
• Fluent English.

Additional Information:

• Full-time remote position, working in the morning shift.
• Location: Mumbai, India.

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