Full-Time People Shared Service Coordinator

Responsibilities:

• Provide general guidance to employees (Self-Service Ambassador).
• Validate new hire and employee change requests in the HRIS.
• Initiate background checks.
• Review and approve invoices.
• Assign and adjust employee time off in the HRIS.
• Process benefit enrollments.
• Complete employment verifications.
• Manage the employee onboarding cycle.
• Collaborate with People Business Partners and Talent team on security clearance.
• Escalate issues appropriately.
• Identify, propose, document, and communicate potential improvements to the PSS team.
• Manage internal payroll relationships.
• Manage invoice approvals.
• Monitor probationary check-in and approval workflows.
• Participate in onboarding presentations for new starters.
• Collaborate with benefits management to ensure new starters are registered for chosen benefits.
• Ensure new Sales starters have commission schemes issued.
• Provide change management support, compensation statements, and promotion letters.
• Manage employment verifications.
• Manage anniversary awards and wellness reimbursements, collaborating with payroll.
• Provide first-line HR policy support, escalating complex/sensitive queries.
• Provide sickness pay and leave advice to employees and managers.
• Ensure accurate absence data in HRIS.
• Provide leave paperwork and coordinate communication.
• Complete third-party requests for analytics (government reporting/surveys).
• Participate in HR projects.
• Maintain updated quick guides, training materials, scripts, and SOPs.

Work Hours & Time Zone Requirements

• Must be available during US Eastern Time business hours (9:00 AM to 5:00 PM ET).

Essential:

• Minimum 3 years of hands-on experience in HR Share Service Center.
• Bachelor's degree in HR or related field.
• Excellent written and spoken communication skills.
• Strong research skills.
• Good change management skills.
• Strong understanding of HR processes, policies, and regulations.

Desirable:

• Knowledge of MS Office and Google Docs/spreadsheets.
• Experience with BambooHR, Jira.
• Functional Testing experience.

Personal attributes:

• Action-oriented mindset.
• Eye for detail / quality.
• Passion for excellent customer experience.
• Ability to work in a fast-paced environment.
• Ability to manage multiple priorities and work independently.
• Good interpersonal skills, friendly and approachable.
• Patient and tolerant.
• Assertive.

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