Full-Time Principal Technical Account Manager

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you'll work across our dynamic portfolio including Peacock, NOW, SkyShowtime and Showmax, powering streaming across more than 70 countries globally.

What We’re Looking For:

Peacock, NBCUniversal’s streaming service, is seeking a Principal Technical Account Manager to manage a team dedicated to our MVPD & Telco experiences across all of our Global propositions.

This role requires excellent communication, strong project/business management skills, a keen understanding of the streaming & media landscape, and the ability to interface with external & internal partners.

The position requires maintaining key relationships with third-party distribution partners within both business and technology teams. A strong understanding of streaming technologies (including delivery to partners like Comcast, Verizon and Deutsch Telcom) is critical.

About the Team: The TAM team establishes NBCUniversal Streaming Services as a contemplated and innovation leader with strategic distribution partners.

The TAMs ensure operational efficiency with partners and establish/maintain reporting and monitoring of key metrics for ongoing partnership programs, focusing on operational and technical areas of measure.

Lead Account Management: Manage and nurture relationships with large reseller distribution partners (MVPDs, Telcos, Enterprises), fostering strong relationships with new partners.

Strategic Leadership & Scaling: Develop and drive the strategy for scaling the Technical Account Management team globally.

Operational Excellence: Implement cross-functional operational processes to drive synergy among stakeholders and streamline processes.

Collaborate on Commercial & Partnership Strategies: Build strong relationships with Commercial/Partnership teams to execute GSPT Partner strategy, maximizing economies of scale across distribution partnerships and our GSP platform.

Onboarding & Partner Integration: Lead the successful onboarding of new partners through the ‘Standard Commercial Partnerships’ (Partner Gateway). This includes leading technical sessions, aligning contract terms, technology implementation, and business objectives.

Team Management: Lead a high-performing team of engaged, self-motivated individuals to support Product, Technology, and Commercial teams.

Stakeholder Communication: Drive and support cross-functional workstreams for clear communication with stakeholders and monitor program/deal status.

Risk Management: Proactively identify and manage risks and develop mitigation strategies.

Deal Implementation: Partner with technology, product, and business teams to ensure feasibility of technology-related deal terms.

Operational Improvement: Spearhead initiatives to reduce operational burdens and minimize platform/partner incidents, identifying root causes and defining next steps.

Experience Requirements:

• 10+ years of experience (Bachelor’s degree or equivalent)
• Technical Account Management, tech business management, business administration, technology, or engineering background
• Experience managing a small-medium team
• Extensive experience in end-to-end technology and operations integrations
• Superior customer relationship and account management skills
• Proven understanding of billing & application integrations (with technology partners, MVPD integrators like Charter & Xfinity)
• Ability to thrive in a fast-paced environment and communicate effectively to various levels
• Proactive problem-solving and excellent time management skills

Benefits: Medical, dental, vision insurance, 401(k), paid leave, tuition reimbursement, and various discounts/perks.

Salary: $150,000 - $190,000 (bonus & long-term incentive eligible)

Location: Englewood Cliffs, NJ

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