Full-Time Privia+ Success Associate

Privia+ Success Associate

The Privia+ Success Associate provides ongoing support of Privia+ services for enrolled providers and their staff. They are an integral part of the Privia+ program team.

Responsibilities include:

• Pulling provider data
• Monitoring key performance indicators (KPIs)
• Escalating performance concerns to the Privia+ team
• Collaborating with the Privia+ Success Manager and Program Managers to drive program success and retention
• Assisting with provider and office support
• Monitoring program KPIs weekly
• Creating provider performance check-in decks and ROI analyses
• Tracking and managing outstanding provider/staff questions
• Escalating and managing performance issues/KPIs
• Supporting the Privia+ Success Manager on operational projects
• Other duties as assigned

Required Qualifications:

• 1+ years account management or client-facing experience in physician billing
• Coding experience preferred
• CPC (Certified Professional Coder) preferred
• Excel experience required
• CRM (Salesforce) and data management experience preferred
• Experience in a healthcare/physician practice setting preferred
• HIPAA compliance
• Ability to have honest, difficult conversations
• Passion for improving physician workflows
• Ability to work in a fast-paced environment
• Strong communication skills (oral and written)
• Prioritization and multitasking skills
• Self-direction and initiative
• Confidentiality
• Ability to thrive in a changing environment

Technical Requirements (Remote Only):

• Minimum download speed: 5 Mbps
• Minimum upload speed: 3 Mbps

Salary: $55,000.00 - $65,000.00 base salary. Annual bonus targeted at 10%.

Benefits: Medical, dental, vision, life, and pet insurance, 401K, paid time off, wellness programs.

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