Full-Time Process Improvement Manager (Remote)

Position Summary The Process Improvement Manager will be responsible for identifying and implementing continuous improvement initiatives throughout all areas of our Reimbursement operations. The Process Improvement Manager will work closely with different teams across all of the various functions within the Reimbursement organization to assess current processes, identify areas for improvement, and develop and implement solutions to increase effectiveness and maximize reimbursement. The Process Improvement Manager will require strong knowledge of process improvement methodologies (e.g., Lean, Kaizen, etc.) and the ability to apply these principles to create impactful business value for the Reimbursement organization. A revenue cycle or reimbursement operations background is preferred.

Essential Duties and Responsibilities

• Collaborate closely with cross-functional teams to identify areas for improvement and create process improvement plans that include setting goals, timelines, and resources.
• Lead existing quality improvement efforts and expand on them to create a system of continuous quality improvement.
• Conduct interviews and data analysis to identify inefficiencies and recommend solutions to optimize resources and maximize reimbursement.
• Initiate, Lead and Monitor progress and results of process improvement initiatives in the revenue cycle, and adjusting strategies as needed to ensure sustainable improvements.
• Provide leadership and guidance to team members in the revenue cycle, including coaching and mentoring team members on process improvement methodologies and techniques.
• Collaborate with other departments and stakeholders to ensure that process improvement initiatives in the revenue cycle align with overall business goals and objectives.
• Stay current on revenue cycle industry trends/developments and incorporating this knowledge into the overall work.

Qualifications

• Typically requires a university degree and typically 8 years of related experience; 6 years and a Master’s degree; 3 years and a PhD
• Minimum of 5 experience in process improvement role within healthcare or revenue cycle setting.
• Demonstrated experience using process improvement methodologies (e.g., Lean, Kaizen, etc.) to achieve measurable results and increase collections/reimbursement.
• Excellent communication and project management skills, with the ability to lead and motivate cross-functional teams to achieve results.
• PMP certification preferred.
• Strong analytical and problem-solving skills and the ability to think creatively and identify innovative solutions to complex problems.
• Excellent proficiency with data analysis tools and software, such as Excel or Tableau.
• A strong understanding of revenue cycle operations in a healthcare setting, including billing, coding, and collections processes.
• A service leadership approach and the ability to build strong relationships with internal and external stakeholders.
• Solid communication and project management skills.

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