Full-Time Product Operations Manager

We are seeking a Product Operations Manager to join our fast-growing payroll SaaS team, with a specific focus on the Canadian market. This role is pivotal in bridging the gap between our product and operations.

You will work closely with cross-functional operational teams to uncover system pain points, identify enhancement opportunities, and support the successful delivery of product updates that resonate with the Canadian market.

You will act as the operational lens into product development—surfacing requirements, designing and improving workflows, and ensuring seamless product-to-process alignment.

Your focus is on functionality, usability, and process scalability.

1. Operational Product Leadership: Act as the operational owner of the Canada payroll product experience.
2. Product Feedback & Feature Enhancement: Build and maintain a continuous feedback loop with internal teams to identify pain points, and feature requests.
3. User Engagement & Insights: Engage directly with top-tier clients or complex user scenarios to better understand use cases, uncover unmet needs, and validate solutions.
4. Project Management & Product Rollouts: Lead cross-functional initiatives such as new product rollouts, feature launches, and internal process changes specific to Canadian payroll.
5. Issue Resolution & Root Cause Analysis: Perform root cause analysis on recurring operational issues and identify systemic improvements to reduce friction and improve user satisfaction.

Experience:

• 5+ years in product operations, product management, or related roles.
• 5+ years in payroll operations or equivalent payroll roles.
• Strong knowledge of Canada payroll legislation and practices.

Proficiency in data analysis, BI tools (SQL, Looker, Snowflake, Datadog, Excel/Sheets) and superior presentation skills.

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