Full-Time RCM Workflow Specialist

RCM Workflow Specialist

Under the direction of the RCM Systems Manager, the RPA & RCM Systems Specialist is responsible for the oversight of all Robotic Process Automations (RPAs or bots) that support RCM.

1. Daily Responsibilities
• Monitor daily output reports
• Triage and research performance issues
• Maintain RCM RPA inventory on the Monday Board
• Partner with Product Engineering regarding statuses and actions required

2. RPA Development
• Identify opportunities for new bots that reduce cost or generate revenue
• Manage inbound bot requests; supporting data collection as needed
• Develop workflows in partnership with the RCM Training Team
• Understand and adhere to Product Engineering requirements for RPA submission
• Testing in partnership with Product Team

3. Workflow Management
• Develop an in-depth understanding of RCM workflows and best practices
• Continuously look for ways to improve efficiency of bots and of existing RCM workflows
• Monitor athenaOne for updates that will impact bot workflows and take appropriate and timely action to prevent interruption

4. Communication
• Communicate bot status updates to stakeholders and management as needed
• Maintain Google Groups to support consistent report distribution and visibility to appropriate stakeholders

Education

• High School Graduate
• Medical claims billing experience required
• 1+ yrs of RCM training and workflow experience required
• athenaOne experience is required
• Experience developing and/or managing RPA preferred
• Microsoft Excel skills preferred (ex: VLOOKUP, sort/filtering/formatting, pivot table, and formulas)
• Must comply with HIPAA rules and regulations

Interpersonal skills & Attributes

• Applies logic and efficiency to process development
• Adaptable and flexible
• Strong attention to detail
• Strong problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced, dynamic environment
• Great time management skills
• Positive attitude
• Receptive to feedback from all team members
• Ability to work in a geographically distributed team

Salary

The salary range for this role is $55,000.00 to $60,000.00 in base pay and exclusive of any bonus or benefits.

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