Full-Time Referral Specialist

As a Referral Specialist in our Dedicated Referral Management Program at Motion MSK, you’ll play a critical role in bridging the gap between primary care providers, patients, and Motion’s exceptional care team. Your mission: to deliver compassionate, personalized support while helping patients navigate their care journey and building relationships that make a difference.

If you’re passionate about patient care, thrive in a collaborative environment, and love solving problems, this is your chance to make a meaningful impact.

The job:

• Provide operational support for Motion’s Dedicated Referral Management program
• Analyze, document, and organize daily referral data from primary care partners, identifying opportunities to support patients with MSK care needs
• Provide warm, care-driven patient outreach and education on Motion MSK as a care solution, including:
  • Building trust
  • Active listening
  • Patient validation
  • Identifying opportunities to personalize patient education
• Grow and maintain strong relationships and communication with clinical partners
• Partner with Motion’s Clinical Operations team
• Support patient scheduling and warm handoffs as needed
• Be the communication and relationship bridge between the Motion Ops team and partner teams
• Collaborate on strategic problem solving for patient needs
• Have the opportunity to progress your career
• Quickly scale responsibility and oversight within the organization

Requirements:

• Bachelor’s degree in a related field or related hands-on experience
• Be philosophically aligned with our model of evidence-based musculoskeletal care
• Believe that more care is not always better care and the rush to surgery, imaging, and drugs ultimately hurts many patients
• Want to work in a collaborative care team environment with physicians, advanced practice providers, physical therapists, health coaches, and other exceptional health care operators
• Be a flexible and collaborative colleague who is interested in helping to define and refine our operational processes
• Have relevant work experience
• Worked in an ambulatory practice as a patient care coordinator, referral coordinator, or medical assistant
• Created and maintained operational workflows
• Partnered successfully with physicians to enable outstanding care delivery
• Have proven communication and customer service skills
• Are seeking a professional environment to grow, learn, and make an impact
• Possess a desire to improve the experience of patients, providers, and partners
• Are a natural problem solver, self-starter, clear communicator, and creative thinker

Preferred:

• Multilingual
• Have startup experience
• Have prior musculoskeletal or exercise science knowledge

Location requirements: Candidate must have the ability to work standard Eastern Time office hours with reliable internet access

What is the last date for applying to the job?

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