Full-Time Revenue Cycle Manager

About the Role:As a Revenue Cycle Operations Manager in a high-growth mental health startup, you will support the Revenue Cycle team and collaborate with Revenue Operations leadership to execute strategic project plans. Your responsibilities include overseeing and optimizing the entire revenue cycle process, managing a team of professionals, ensuring accurate and timely billing, coding, and collections, and implementing process improvements to enhance efficiency and client satisfaction. You will also work closely with various departments to align revenue cycle activities with organizational goals, providing strategic leadership and operational support as the department scales.

Management Responsibilities: Ensures a safe, secure, and compliant work environment. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results. Build and manage a high-performing team, including hiring, training, and development. Provide leadership to the team, including setting goals, providing guidance, and ensuring the team's overall success. Set performance expectations and goals for team members. Conduct regular performance evaluations, provide feedback, and address performance issues. Identify skill gaps within the team and develop strategies for filling those gaps. Support employee development through training, mentoring, and coaching. Identify high-potential employees and create succession plans.

Responsibilities Include: Lead a team of Revenue Cycle professionals dedicated to a culture of continuous improvement. Oversee the completion of Revenue Cycle projects and the maintenance of ongoing initiatives, collaborating with various Octave stakeholders (e.g., Product, Finance, Client Experience). Analyze data to prioritize projects and manage the daily throughput of the internal Revenue Cycle team and external vendors. Provide guidance and oversee weekly Revenue Cycle team meetings. Align team and individual goals with organizational objectives, providing guidance and support. Serve as a resource for the Revenue Cycle team, troubleshooting complex issues such as intricate client insurance coverage scenarios and offering guidance on next steps. Oversee customer service performance metrics to ensure the team meets client support SLAs. Manages and resolves conflicts constructively, addressing and mitigating conflict situations to foster a cooperative workplace atmosphere and maintain team cohesion. Stay informed about payor policies relevant to Octave's work, communicate updates to the team and ensure compliance with payor contracts. Provide key metric analysis to the leadership team on a monthly and quarterly basis. Serve as a subject matter expert in revenue cycle management, providing expert guidance and support to optimize billing, coding, claims processing, collections, and reimbursement strategies.

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