Full-Time Sales Program Manager

• Lead day-to-day management and optimization of Brightspeed’s sales and referral programs
• Collaborate with Marketing, Sales, and Channel Operations to launch and promote referral campaigns
• Develop and maintain program documentation, process guides, and communication materials
• Monitor program performance, providing reporting and insights on participation, conversions, incentive payouts, and ROI
• Partner with Analytics and Finance teams to validate data accuracy, track budget utilization, and support forecasting for referral incentives
• Coordinate with IT and vendor teams to maintain referral systems, troubleshoot issues, and implement enhancements
• Ensure programs comply with legal, privacy, and financial controls while maintaining an excellent participant experience
• Support additional consumer sales initiatives and incentive programs as part of the Sales Programs team
• May perform other duties as assigned

• Bachelor’s degree in Business, Marketing, Communications, or related field, or equivalent work experience
• 3+ years of experience in program or project management, sales operations, or marketing operations
• Experience coordinating cross-functional initiatives and managing program performance metrics
• Strong program and project management capabilities with attention to detail and operational discipline
• Analytical thinker able to interpret data and translate insights into actionable improvements
• Proficient in Microsoft Excel, PowerPoint, and CRM/marketing systems (e.g., Salesforce, HubSpot)
• Excellent written and verbal communication skills with the ability to influence across functions.
• Strong collaboration and stakeholder engagement skills
• Ability to manage multiple projects in a fast-paced environment with shifting priorities

• Experience managing referral, loyalty, or incentive programs in a consumer sales or telecom environment
• Familiarity with Brightspeed products, sales channels, and customer acquisition processes
• Project management certification (PMP, CAPM, or equivalent)

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