Full-Time Salesforce Business Analyst

About Lyra HealthLyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 17 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

About the RoleLyra Health is seeking a Salesforce Business Analyst to join our multicultural team. As a Salesforce Business Analyst on the enterprise systems team, you will help us develop our new global clinical CRM on Salesforce, which holds the case data of 20,000 clinicians operating in over 150 countries. You will work as part of a dedicated team in partnership with colleagues in South Africa, the UK, and the US. This role is full time reporting to the Lead, Enterprise systems.

All candidates must be physically located within South Africa. This is a remote working position with a requirement to attend meetings at the Sandton-based office when requested.

Responsibilities

• Collaborate with stakeholders from stakeholder departments to gather and document business requirements related to enterprise systems processes and functionality.
• Write functional requirement documentation to guide the development process, contribute to the writing of development tickets.
• Effectively communicate any changes, updates, or enhancements to the Salesforce system to key stakeholders, ensuring they are well-informed and prepared for any impacts to their operations.
• Contribute to the project management of new feature builds and rollouts on the international Salesforce system, ensuring work is completed to schedule to business requirements.
• Analyse existing system and business processes with stakeholders and identify opportunities for improvement and increased efficiency within the system
• Provide guidance for user training and support of the system, manage a ‘train the trainer’ model.

Qualifications

• 2 – 3 years proven experience as a business analyst (or in technical project management), including 2 years of experience working with Salesforce
• Strong understanding of Salesforce configuration and capabilities
• Competency and familiarity with Agile development methodologies
• Experience with Salesforce data analysis, reporting and dashboards

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