Full-Time Senior Account Manager

Levellr provides software and community expertise to some of the world’s largest gaming companies, brands, and music labels to help them grow, manage, and monetize communities on Discord. We’re hiring a Senior Account Manager in the US.

This is a unique opportunity to join a fast-growing startup as we continue our expansion, especially in the US. As Levellr’s Senior Customer Success Manager, you will be the trusted advisor for a portfolio of our top consumer brands.

Main Responsibilities:

• Be the strategic lead, responsible for retaining and expanding a portfolio of high-value accounts.
• Guiding clients from onboarding to becoming advocates for Levellr and thriving Discord communities.
• Deliver unmatched value by crafting outcome-driven strategies.
• Build trusted relationships and solve challenges.
• Manage complex global accounts and expand stakeholder connections.
• Collaborate across teams to ensure seamless execution of community strategies.
• Lead by example and mentor team members.
• Stay ahead of trends and provide innovative recommendations.
• Thrive in a remote-first environment.

Qualifications:

• Minimum 5+ years of experience in account management, customer success, or a related field.
• Proven track record of exceeding customer expectations.
• Excellent communication, interpersonal, and presentation skills.
• Ability to build strong relationships and navigate complex situations with stakeholder management.
• Attention to detail and solution-driven.
• Passion for understanding online communities.

Bonus Points:

• Experience with community management tech (Discord).
• Experience with high-profile, global brand accounts.

What is the last date for applying to the job?

Which countries are accepted for this remote job?