Full-Time Senior Business Analyst - Payroll

Acumatica is seeking a Senior Business Analyst to join their team. This role involves building best-in-class business products using Acumatica xRP technology and offers professional growth opportunities in Montreal or Ottawa, Canada.

Responsibilities:

• Proactively engage with stakeholders, partners, and customers to identify and prioritize needs.
• Evaluate and structure information from various sources, gathering requirements and distinguishing user requests from true needs.
• Conduct system analysis and design functional specifications, utilizing BDD, UML, and ERD for product features/enhancements.
• Clearly communicate requirements to software developers.
• Collaborate with developers and QA engineers, translating business requirements into technical requirements.
• Research existing product issues/enhancements to focus on key areas.
• Collaborate closely with product managers in defining and grooming the product backlog.
• Demonstrate features/enhancements, manage feedback.
• Perform user acceptance/usability testing.
• Collaborate with QA on quality testing, participating in test case/scenario design.
• Serve as product functional expert, sharing knowledge with support, implementation, and other teams; communicate product knowledge to partners and clients (docs, training).
• Analyze support cases/defects, designing solutions and verifying defect fixes.

Requirements:

• Higher technical education in relevant fields (e.g., computer systems, information systems, system analysis).
• 5+ years experience in system analysis, software design, and functional specifications development (specifically in payroll).
• 5+ years experience in business software development.
• User empathy, user behavior modeling, ability to identify application flaws.
• System thinking and managing complexity at different levels.
• Structuring large amounts of information, decomposing objects/processes, synthesizing solutions, and analyzing impact.
• Strong critical thinking and attention to detail.
• Clear communication, technical writing, and technical communication skills.
• Effective communication with colleagues, sharing knowledge and experience.
• Adherence to priorities and focus on results.
• Self-organization and independent work, with a commitment to perfectionism.

Will be a plus:

• Business analysis experience with complex systems or processes.
• Programming experience (any platform/language).
• Professional technical writing experience.
• Payroll/ERP system experience.
• French language fluency.
• Strong critical thinking and attention to detail.

Basic Business English required.

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