Full-Time Senior Business Analyst, People Digital Experience

• Lead discovery and current‑state analysis: map people processes, user journeys, pain points and data flows to identify value opportunities.
• Drive digital and AI transformation initiatives by identifying manual and repetitive people processes and transitioning them into efficient, automated digital workflows.
• Design and prototype streamlined HR workflows and service experiences that prioritize usability, accessibility, efficiency, and compliance.
• Produce implementation-ready artifacts: functional specs, user stories, acceptance criteria, process documentation and data definitions suitable for IT, vendors and contractors.
• Act as HR’s primary contact for platform vendors (Workday, ServiceNow HRSD, etc.) during configuration, testing and release.
• Track vendor contracts, SLAs and renewals; evaluate tools/modules and recommend fit-for-purpose options from the systems portfolio.
• Own User Acceptance Testing: develop test plans/cases, coordinate HR end-users, capture feedback and triage defects with IT/vendors.
• Maintain practical, high-level configuration knowledge of Workday, ServiceNow HRSD and other HR systems and their business processes.

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