Full-Time Senior Business Process Manager

RateHawk, part of Emerging Travel Group, is seeking a Senior Business Process Manager to lead revenue growth initiatives. The role will be responsible for designing, implementing, and optimizing processes that drive sustainable sales growth while ensuring margin protection and risk management.

Job Responsibilities:

1. Design, implement, and manage override incentive mechanisms to drive sales growth.
2. Continuously refine and optimize partner incentive programs.
3. Develop a governance framework for overrides, ensuring transparency and performance tracking.
4. Monitor, analyze, and adjust override incentives to maximize ROI and revenue impact.
5. Lead experiments with different override structures, testing and scaling effective models.
6. Collaborate with Sales and Regional Directors to align incentives with business objectives.
7. Expand and optimize credit limit issuance to drive sales growth while balancing risk.
8. Manage and control the credit issuance process, ensuring efficiency and compliance.
9. Monitor and manage credit exposure, ensuring financial sustainability and risk control.
10. Identify and lead scalable revenue accelerating initiatives.
11. Design, test, and scale experiments with different acceleration models.
12. Develop ad-hoc, non-standard sales-driving initiatives.

Requirements:

• 3-6 years experience in Project Management, Revenue Growth, or Business Process Optimization.
• Proven track record in building and executing revenue-driving mechanisms.
• Experience in B2B travel tech, SaaS, fintech, or e-commerce.
• Strong understanding of profitability metrics (CAC, LTV, Gross Margin) and financial modeling.
• Exposure to pricing models, sales incentive programs, credit risk, and revenue forecasting.
• Experience working cross-functionally with Sales, Marketing, and Commercial Teams.

Benefits:

• Flexible schedules and remote work option.
• Ambitious and supportive team.
• Internal programs for adaptation and skill development.
• Partial compensation for external training.
• Corporate travel discounts.
• Additional non-working day (MyTime Day Off).

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