Full-Time Senior Client Success Manager

• Develop a deep understanding of client strategy and contractual terms.
• Partner with clients, health plans and internal partners to implement strategies that support desired outcomes for their relationship with Included Health.
• Promote the needs of the client to internal partners to ensure the client's expectations are met.
• Establish and maintain Retention and Upsell Plan (RUP) for each assigned client.
• Resell the value of Included Health services, products and solutions, identifying and cultivating upsell opportunities.
• Consult with clients, encouraging alignment to IH marketing best practices.
• Lead virtual benefits fair presentations and attend member events.
• Deliver recurring business reviews and reports demonstrating progress towards shared success measures.
• Collaborate with the analytics team to create your own reports using Looker.
• Cultivate professional relationships and trusted advisor status with clients and consultants.
• Support renewal and annual contracting efforts including negotiations.
• Mitigate churn risk and engage internal IH partners to advance client strategy.
• Maintain CS and CRM Platforms, documenting all client interactions and follow-up in appropriate IH systems.

• 7+ years client success experience in the Benefits/Healthcare space.
• Experience providing services to Fortune 100 clients or other large group plans, especially in the public sector.
• Proven experience building professional relationships with contacts up to the senior management level.
• Experience analyzing and interpreting data, delivering insights that support value delivery for clients.
• Experience using Salesforce and other key account management platforms.
• Ability to travel (estimated 25%).
• Must be located in PST time zone.

What is the last date for applying to the job?

Which countries are accepted for this remote job?