Full-Time Senior Customer Success Manager

At Element451, we’re transforming how colleges and universities engage, recruit, and enroll students. As a Senior Customer Success Manager, Strategic Accounts, you’ll take ownership of large, complex institutional partnerships, ensuring high adoption, retention, and expansion.

What you’ll do:

• Client Relationship Management: Foster strong relationships with clients; provide strategic consulting for full-cycle student engagement.
• Contract Management: Oversee contract implementation and management.
• Project Management: Lead day-to-day execution of client projects; monitor project activities.
• Platform Implementation and Optimization: Conduct discovery sessions; optimize student journey and communication plans.
• Strategic Planning and Continuous Improvement: Conduct assessments of institutional processes; provide regular updates.
• Cross-functional Collaboration: Collaborate with internal teams; maintain resource schedule.
• Managed Services Development: Develop documentation, processes, and playbooks.

What you should be great at:

• Building strong relationships
• Understanding client needs
• Developing and implementing strategic plans
• Identifying opportunities for growth
• Ensuring customer satisfaction
• Collaborating with internal teams
• Communicating effectively
• Analyzing data
• Providing leadership and guidance

What you’ll need:

• 7+ years in a customer-facing role, ideally in SaaS environments.
• Proven track record of success in strategic account management.
• Strong analytical and problem-solving skills.
• Excellent communication and relationship management skills.
• Experience with customer success methodologies and tools (e.g., Salesforce).
• Bachelor’s degree.

What is the last date for applying to the job?

Which countries are accepted for this remote job?