Full-Time Senior Customer Success Manager

Proof is the world's first identity-assured transaction management platform, focused on digitizing trust for critical transactions.

As a Sr Customer Success Manager at Proof, you'll build strategic relationships, drive product adoption, and achieve revenue growth for key accounts.

Responsibilities include:

• Proactive contact with business clients to build relationships and guide product usage.
• Driving customer understanding of digital transformation benefits and change management.
• Guiding customers towards expanding Proof platform use.
• Partnering with stakeholders to define success plans, KPIs, and roadmaps.
• Analyzing key performance indicators and ROI, working closely with data analytics teams.
• Consulting on industry and product best practices, conducting business reviews.
• Advocating for customer needs and collaborating with product, marketing, and support teams.
• Maximizing customer value with tools and resources.
• Improving onboarding and service policies.
• Creating resources for customers to fully understand products.
• Monitoring contract renewals and implementing upsell strategies.
• Identifying upsell and cross-sell opportunities.
• Gathering data for product improvement.
• Providing technical and product support.

Qualifications include:

• 8+ years client management experience at a software company.
• Bachelor's Degree
• Strong project management skills
• Experience in Customer Success, driving product adoption, retention, revenue expansion.
• Working with complex, multi-divisional customers
• Strong technical proficiency with APIs & third-party integrations.
• Excellent communication, leadership, and relationship-building skills.
• Proven program management skills (planning, collaboration, communication).
• Ability to manage various stakeholder relationships and drive consensus.
• Strong presentation and communication skills for various audiences.

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