Full-Time Enterprise Success Partner

Enterprise Success Partner

Under the direct leadership of the Enterprise Success - Director, the Enterprise Success Partner is responsible for managing large accounts. This position is Full Time, Exempt, and Remote, requiring 80% travel to customer sites.

Responsibilities

• Serve as a strategic leader and technical expert in Redzone software, ensuring best-in-class support and coaching for enterprise customers.
• Develop and drive enterprise success strategies to enhance engagement, adoption, and long-term value realization.
• Lead and mentor a team of Enterprise Success Coaches, providing guidance, training, and development opportunities.
• Establish and maintain strong executive-level relationships with senior leaders across customer organizations.
• Identify opportunities for expansion, upselling, and cross-selling Redzone solutions, influencing key stakeholders.
• Monitor customer health metrics, proactively addressing risks and developing mitigation strategies.
• Facilitate regional community networking events, driving thought leadership and industry best practices.
• Collaborate cross-functionally with sales, product, and support teams to drive a seamless enterprise customer experience.
• Represent Redzone at industry events and conferences, sharing insights and success stories.

Requirements

• Proven experience in Enterprise Success, Customer Success, Sales, or Operational Excellence positions.
• Previous experience in B2B SaaS software solutions
• Strong analytical skills.
• Exceptional relationship-building and executive communication skills.
• Strong business acumen with the ability to drive revenue growth through value-based customer interactions.
• Ability to thrive in a fast-paced, high-growth environment while managing multiple priorities.
• Track record of developing and executing enterprise customer engagement strategies that drive retention and satisfaction.
• Ability to lead and inspire teams, fostering a culture of continuous improvement and excellence.
• Demonstrated ability to drive retention, reduce churn, and increase customer lifetime value (CLV).
• Experience with executive-level engagement, influencing C-suite stakeholders and decision-makers.
• Knowledge of change management strategies to drive technology adoption and user engagement.
• Experience in driving upsell/cross-sell strategies and collaborating with sales teams.

Education

• Bachelor's degree preferred in Business Administration, Operations Management, Industrial Engineering, or a related field.
• Certifications in Customer Success, Lean/Six Sigma, or Change Management are a plus.

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