Full-Time Senior Director, Leadership & Manager Development

ServiceNow is seeking a visionary and transformational Senior Director of Manager & Leader Development to boldly reimagine and scale our global leadership learning strategy across all functions, including Sales leadership.

This is a high-impact role for a forward-thinking leader with the depth of experience to drive transformative change.

You will own the enterprise-wide manager and leader development program, including sales leadership, anchored in an innovative and unified leadership model. You will lead programs that are AI-native, innovative, and personalized, delivering measurable impact while reinforcing ServiceNow’s values and leadership principles.

Key Responsibilities:

• Lead the Initiative to Create a Leadership Development Strategy
• Develop Role-Based, AI-Native Learning Journeys.
• Lead with Boldness and Urgency in an AI Era.
• Shape Strategic External Partnerships.
• Engage and Influence Functional Stakeholders.
• Lead a High-Performing, Agile Team.
• Measure Impact and Drive Continuous Improvement.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• 12+ years of experience in leadership development, organizational development, sales leadership, or enterprise learning.
• Proven success building enterprise-scale manager and leadership programs across diverse functions and geographies.
• Hands-on leadership experience, including managing people leaders and operating at a senior level.
• Experience evaluating, implementing, and managing external learning partners, vendors, and executive coaches as part of an integrated strategy.

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