Full-Time Senior Director, Learning Strategy

• Learning Strategy Ownership: Own and articulate the comprehensive strategy for ServiceNow University transformation, serving as the primary narrator of our learning evolution story. Create compelling visions that connect business strategy to learning outcomes.
• L&D Strategy Architecture: Design long-term learning strategies that position ServiceNow University as the engine for organizational capability building. Develop strategic frameworks that integrate capability insights with learning innovation.
• Learning Strategy Engine: Establish and guide strategic learning frameworks that translate workforce capability insights into actionable learning strategies. Partner with workforce planning teams to understand capability requirements and translate them into learning solutions.
• Strategic Capability Translation: Convert workforce insights and business requirements into compelling learning strategies and business cases. Collaborate with workforce planning and analytics teams to understand capability needs while focusing on translating those insights into learning recommendations.
• L&D Program Development Frameworks: Create standardized methodologies that enable L&D teams to consistently design and deliver high-quality learning initiatives that address identified capability gaps across diverse business contexts.
• Learning Program Development Tools: Design frameworks that enable learning teams to translate workforce capability data into actionable learning programs and targeted development interventions.
• Strategic Learning Collaboration: Partner closely with workforce planning teams to ensure learning strategies align with and support workforce transformation initiatives. Serve as the learning strategy liaison to workforce planning, organizational design, and business transformation efforts.
• Learning Strategy Consultation: Serve as the primary strategic advisor on ServiceNow University transformation and learning strategy, providing expertise to peer teams, leadership, and business stakeholders.
• Learning Architecture Definition: Define requirements and strategic direction for learning-related technology platforms while partnering with workforce planning teams who provide capability insights. Design integrated learning architectures that create connections between capability assessment, learning delivery, and workforce development.
• Strategic Learning Analytics: Collaborate closely with workforce planning and analytics teams to define learning data requirements and measurement frameworks that support both capability development and learning strategy.
• Enterprise Learning Strategy: Partner with HRBPs and workforce planning teams to support capability building initiatives through strategic learning solutions. Provide learning strategy consultation that complements and enables workforce transformation efforts.
• Cross-Functional Learning Transformation: Serve as the enterprise-wide learning strategist for all GP/ServiceNow functions, providing guidance on capability development through learning, strategic talent development, and learning innovation.
• Learning Performance Analytics & ROI: Establish KPIs and success metrics for learning initiatives that support organizational capability building. Develop methods for measuring learning program effectiveness, including ROI analyses and quantifiable business impact assessments.
• Continuous Learning Optimization: Create feedback loops that continuously refine learning approaches based on performance data, capability insights, and evolving business requirements.

• 15+ years of experience in learning and development, organizational capability building, or talent strategy with expertise in building learning frameworks across large, complex organizations.
• Proven track record of translating strategic workforce capability requirements into operational learning frameworks that enable consistent execution across multiple business functions.
• Deep experience in learning strategy development, competency-based learning design, and learning analytics with the ability to integrate multiple capability data sources into comprehensive learning insights.
• Strong background in learning and development principles with current knowledge of emerging learning technologies and industry best practices.
• Experience partnering with workforce planning, HRBP, and senior leadership teams to drive large-scale learning and capability development initiatives.

What is the last date for applying to the job?

Which countries are accepted for this remote job?