Full-Time Senior Director, National Patient Experience Lead

Scholar Rock is a biopharmaceutical company focused on innovative treatments for serious diseases. The company has a pipeline for neuromuscular disease, cardiometabolic disorders, cancer, and more. This role will focus on a novel treatment for Spinal Muscular Atrophy (SMA).

Summary of Position: The National Patient Experience Lead will manage Patient/Family Care Coordinators and Field Reimbursement teams for a novel treatment option for patients with SMA. This role requires strategic vision to enhance the patient experience and ensure collaboration among internal teams. The role focuses on improving access, support, and continuity of care for patients with rare diseases.

Position Responsibilities:

• Develop strategic plans for Patient Services teams to ensure access, support, and continuity of care.
• Lead a team of Regional Directors for Patient/Family Care Coordinators and Field Reimbursement teams.
• Provide proactive, post-script education to patients and caregivers.
• Foster strong relationships and communication with senior-level leadership across departments.
• Partner with the Sr. Director, Patient Services, for education programs and reimbursement support.
• Represent patient experience in cross-functional meetings.
• Drive continuous improvement initiatives to enhance patient care.
• Analyze data to monitor team performance and patient outcomes.
• Ensure compliance with all regulations.

Candidate Requirements:

• Bachelor's degree required; advanced degree preferred.
• 10+ years in Patient Access/Market Access with focus on patient services.
• Strong understanding of market and patient access trends.
• 5+ years managing and developing high-performing Patient Access teams.
• Experience building a Patient Access team pre-launch.
• Launch experience building and leading field access teams with expertise in sizing, targeting, customer segmentation, and KPI identification.
• Ability to be an influential thought leader on patient support services.
• Strong strategic planning skills.
• Ability to analyze complex data sets to improve team impact.
• Experience in rare disease, buy & bill, and provider reimbursement processes.
• Experience working with specialty pharmacies, PBMs, and payers preferred.

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