Full-Time Senior Director of Client Services

We are seeking a dynamic and strategic Senior Director of Client Services to lead our client engagement function, ensuring exceptional service delivery, strong relationships, and measurable impact across our portfolio.

Key Responsibilities

1. Client Leadership & Relationship Management
   • Serve as senior contact for key client relationships, ensuring satisfaction and long-term partnerships.
   • Serve as the senior point of contact for key clients.
   • Ensure clients receive top-tier service, strategic guidance, and innovative solutions.
   • Resolve high-level client issues or escalations.
2. Strategic Oversight
   • Drive strategic planning across accounts to meet clients’ hiring goals and elevate their employer brand.
   • Ensure alignment between client objectives and internal execution, from concept to delivery.
3. Team Management
   • Lead and mentor a team of Account Directors, Client Strategists, and Project Managers.
   • Set clear performance goals and foster a culture of collaboration, innovation, and accountability.
4. Business Growth
   • Identify and drive organic growth opportunities within existing accounts.
   • Partner with the new business team on pitches and proposals, contributing to the agency’s overall growth strategy.
5. Operational Oversight
   • Establish and refine processes to ensure scalability, consistency, and quality across client engagements.
   • Monitor account health, budget utilization, and campaign performance, ensuring profitability and client ROI.
   • Monitor budgets, timelines, and deliverables to ensure efficient project execution.
   • Collaborate with internal stakeholders to drive process improvements.

Skills & Experience Needed

• 10+ years of experience in client services, account leadership, or strategic marketing—preferably within recruitment marketing, talent acquisition, or employer branding.
• Deep understanding of talent acquisition, employer value propositions (EVPs), programmatic job advertising, and digital media.
• Strong leadership, communication, and analytical skills.
• Proven success managing large-scale enterprise clients or complex multi-channel campaigns.
• Strong leadership experience with the ability to mentor, inspire, and grow teams.
• Exceptional communication, presentation, and interpersonal skills.
• Strategic thinker with a deep understanding of digital media, paid social, programmatic advertising, and analytics.
• Familiarity with ATS/CRM platforms, recruitment technologies, and candidate journey optimization is a plus.

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