Full-Time Senior Director of Learning Strategy
ServiceNow is hiring a remote Full-Time Senior Director of Learning Strategy. The career level for this job opening is Senior Manager and is accepting Santa Clara, CALIFORNIA based applicants remotely. Read complete job description before applying.
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Senior Director of Learning Strategy and Innovation will lead the design and implementation of learning initiatives supporting organizational goals. This role demands a strategic thinker with expertise in advanced learning technologies such as AI, simulations, and gamification, and the ability to align learning strategies with business objectives.
- Learning Strategy: Support creation and execution of long-term learning strategies, ensuring alignment with business goals through aligned OKRs. Conduct needs assessments, gap analyses, and design scalable learning architectures incorporating emerging trends like AI-driven personalization and adaptive learning technologies.
- Technology Strategy: Evaluate and recommend cutting-edge learning technologies, integrate new tools into the learning ecosystem, and champion innovative approaches like gamification, simulations, and mobile learning. Develop a strategic roadmap for leveraging AI, ML, and other emerging technologies to enhance learning delivery and outcomes.
- Content Strategy: Oversee development of a robust learning content strategy ensuring relevance, scalability, and engagement across diverse modalities. Collaborate with content experts to design content incorporating micro-learning, simulations, and blended solutions.
- Audience/Persona Strategy: Drive creation of persona-based learning strategies addressing unique needs of various learner audiences (employees, customers, partners). Leverage data to ensure learning experiences are tailored and impactful.
- Program Design & Implementation: Lead design and pilot of innovative learning programs (leadership development, technical skills training). Design comprehensive learning journeys to meet diverse audience needs.
- Stakeholder Collaboration & Consultation: Work closely with senior leadership to translate strategic objectives into actionable learning strategies.
- Measurement and Impact Analysis: Establish KPIs and success metrics for learning initiatives using OKRs. Develop methods for measuring program effectiveness (ROI analyses, data-driven evaluations) to continuously refine programs based on feedback and performance data.