Full-Time Senior Enablement Partner, Customer Success

Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance.

Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.

With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries.

We are looking for a Senior Enablement Partner to lead strategic enablement programs for our Strategic and Enterprise Customer Success teams.

As an Enablement Partner, you will support the Strategic and Enterprise Customer Success teams by ensuring they have the required knowledge, skills, content, and processes necessary to perform and succeed in their role. This includes:

1. Building and delivering training programs for new and existing team members
2. Partnering with Customer Success leadership to define the enablement strategy on priority initiatives
3. Measuring and reporting on the impact of enablement efforts and productivity
4. Delivering regular onboarding and ongoing training programs for new hires
5. Collaborating with enablement and Customer Success leadership to conduct needs analyses and design effective enablement programming
6. Strategizing, designing, and delivering effective enablement deliverables (training, documentation, tutorials, workshops, etc.) to drive customer outcomes
7. Developing and maintaining the enablement content library (email sequences, templates, playbooks, best practice guides)
8. Managing assigned projects, including managing and delegating tasks, creating timelines, and ensuring deliverables meet quality standards to improve effectiveness
9. Defining and monitoring KPIs to measure and report on the effectiveness of enablement programs
10. Establishing communication and reporting channels with revenue leadership and cross-functional teams
11. Partnering with Learning Experience Designers to inform on materials needed for continued education

Minimum Requirements:

• Minimum of 5 years of professional experience
• 1-3 years experience in Customer Success
• Minimum of 2 years experience in enablement, training, or related field
• SaaS experience preferred
• Project/program management experience a plus
• Excellent written, visual, and verbal communication skills
• Experience developing and delivering training programs
• Proven track record of driving measurable business results
• Strong cross-functional project management and organizational skills
• Familiarity with enablement tools (Salesforce, Docebo, etc.)

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