Full-Time Senior Engagement Manager

The Americas Partner Engagement Manager plays a critical role in driving the adoption and success of the Americas Services Partner Program. Reporting to a Regional Leader, this position manages partner engagement across North America and LATAM, ensuring effective communication, performance tracking, and risk mitigation for Professional Services (PS) engagements.

This role requires close collaboration with partners, Channel Managers, Sales Segment leaders, and internal stakeholders to align certified Professional Services partners with customer needs.

Responsibilities:

• Responsible for AMER Services Partner Program adoption, communication, and KPIs
• Acts as Freshworks’ partners PS engagement manager for NA and LATAM regions
• Coordinates with partners’ Channel Manager on partner selection, evaluation, performance, and escalations
• Communicates with assigned partners and is responsible for sponsorship of and tracking assigned partners’ Professional Services (PS) engagements
• Coordinates risk-mitigation and escalation for partner deliveries
• Coordinates with North America Mid-Market Sales Segment leaders and LATAM Sales leaders to ensure assignment and reporting of certified PS partners to customer engagements
• Understands and promotes Global Partner Program to the Americas Services partners and ecosystem
• Communicates partner enablement needs to Partner Enablement Program Manager

Qualifications:

• 10-13 years in Partner and Channel experience plus strong experience in Professional Services for a SaaS organization
• Ability to work with C-suite and practitioners of partners, Sales account executives, as well as internal Sales and FPS Leadership
• Excellent project management, facilitation, and risk management skills
• English, Spanish, and Portuguese language skills are required

Location: San Francisco Metro Area

Compensation: $190,000 - $273,240 USD Base Salary + Variable Compensation (where applicable). Additional benefits available.

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