Full-Time Senior Manager, Customer Success

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps and data are protected and always available.

As a Senior Manager of Customer Success, you will play a key role in leading the strategy and execution for ensuring that high-quality talent are efficiently and optimally placed to meet client demand.

Responsibilities

• Build and execute a strategy to effectively meet client expectations.
• Lead a Global team and ensure daily practices encourage revenue optimization through client needs assessments, cross-selling efforts, and renewal strategies.
• Create and implement Onboarding strategies for new hires.
• Define/refine KPIs as measures of talent quality and team success.
• Build processes and structures to support expertise in matching talent, supporting cross-selling/up-selling efforts.
• Develop capacity planning models to meet current and future needs.
• Optimize team structure, processes, and execution.
• Strengthen the infrastructure for long-term scalability and client satisfaction.

Requirements

• At least 7 years of experience in client/customer success, account management, and/or client needs evaluation.
• Proven ability to collaborate effectively and develop strong cross-functional relationships.
• Ability to lead an international team and instill accountability for quality, sense of urgency, and deepening customer relationships.
• Proven proficiency with Kubernetes-based environments.
• Strong technical understanding of Veeam products.
• Deep knowledge of Linux, networking, cloud-native architectures, Kubernetes, Docker, and data protection.
• Strong understanding of virtualization technologies like VMware and Hyper-V.
• Kubernetes certifications (CKA or CKAD) preferred.
• Data-driven individual with experience measuring customer success metrics.
• Ability to work in a technical environment of exceedingly fast growth.
• Proficient in all Office products.

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