Full-Time Senior Manager Patient Support

Deciphera is seeking a Senior Manager of Patient Support Operations. The ideal candidate has deep reimbursement knowledge, hands-on case management experience in patient support programs, and experience managing outsourced hub and copay vendors.

Opportunity to join a small, collaborative team supporting two rare oncology products and potential future launches.

Responsibilities include:

• Ensuring operational excellence of hub and support program partners.
• Understanding individual case nuances and guiding hub staff.
• Recognizing trends/patterns to meet patient/business needs.
• Managing cases with vendors (patient support/hub, copay assistance, specialty pharmacy) using expertise in Deciphera's products, business rules, and reimbursement.
• Maintaining knowledge of Deciphera products, patient journeys, demographics, payer access, and patient needs, ensuring support offerings meet evolving needs.
• Managing patient cases, understanding payer requirements, and communicating with hub staff.
• Managing coordination between Field Access, Specialty Pharmacies, and Providers for accurate patient documentation.
• Monitoring program quality (reviewing cases, call monitoring, data analysis) to identify discrepancies and process improvements.
• Providing feedback to vendors and Deciphera leadership, documenting findings for improvement.
• Ensuring vendor compliance with contracts, business rules, and regulations.
• Leading vendor calls to review cases and troubleshoot issues.
• Supporting field access teams with customer inquiries/complaints.
• Resolving risk issues and performing root cause analysis related to customers.
• Handling escalations with physicians or patients.
• Maintaining understanding of patient support and access environment and regulations.
• Analyzing hub and copay data to validate accuracy, prepare reports, and present results.
• Coordinating quarterly business reviews with vendor partners.
• Improving program operations by suggesting and implementing new projects, initiatives, and processes.

What is the last date for applying to the job?

Which countries are accepted for this remote job?