Full-Time Senior Manager Platform Integrations

Privia's Platform Operations team is comprised of subject matter experts in our proprietary products, technology onboarding & integrations, clinical data conversion, and interfaces. They manage projects, intake feedback, support, prioritization, processes, metrics, and communication across their areas.

Team Culture: Highly adaptable and results-driven. We foster solution-oriented discussions, leveraging customer feedback to improve processes and products.

Role Summary: This role will manage key team players and collaborate closely with technology onboarding, integrations, clinical data conversion, and interface build areas.

Required Skills:

• Excellent communication skills to diverse audiences (providers, staff, practice leaders, senior Privia leaders).
• Ability to present complex technical content effectively.
• Strong project management skills, driving partners to complete tasks on time and with high quality.
• Technical aptitude and problem-solving skills.
• Experience in refining and polishing processes, coaching others on best practices, and holding the team accountable.

Primary Job Duties:

1. Set and manage expectations for practices and Privia leaders.
2. Project manage new and complex solutions for Privia practices.
3. Explain technical concepts to non-technical stakeholders.
4. Collaborate with multiple teams during onboarding and pre-sale activities.
5. Coach others on new processes and hold them accountable.
6. Explain the Privia IT ecosystem.
7. Manage hardware assessments and installations.
8. Manage data interface scoping, development, and testing.
9. Manage legacy data conversion projects.
10. Report projects and escalate risks.
11. Lead process improvement and optimization.

Experience Requirements:

• 5+ years of progressive experience managing complex projects.
• 2+ years of demonstrated informal/cross-functional leadership.
• 2+ years of IT and customer service experience.
• Experience in analyzing, defining, and documenting business processes.
• Healthcare domain experience.
• EHR navigation experience (athena experience a plus).
• Understanding of healthcare interfacing concepts and HL7 knowledge preferred.
• Compliance with HIPAA and other relevant regulations.

Interpersonal Skills:

• Consulting skills and customer-oriented attitude.
• Strong relationships with internal stakeholders, clients, and vendors.
• Intellectual curiosity and a fresh perspective.
• Excellent written and oral communication skills.
• Patience and persistence in complex data analysis.

Salary: $85,000.00 to $105,000.00 base pay (exclusive of bonuses and benefits).

Technical Requirements (Remote Workers): Minimum download speed of 5 Mbps and upload speed of 3 Mbps.

Possible Employment Type: Full-time

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