Full-Time Senior Manager Product Adoption

We’re not yesterday’s IT department, we’re Digital Technology. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey.

This role is an integral part of Now on Now’s Product Adoption and Customer Success strategy. You will influence company-wide partnerships with Digital Technology, Product, Engineering, and Customer Outcomes organizations.

Join a dynamic team driving innovation.

This role focuses on aligning product adoption and success with revenue priorities and the commercial viability of Digital Technology innovations.

We are seeking a highly experienced, strategic thinker, visionary, and influential facilitator.

Roles and Responsibilities:

• Execute the strategy for Now on Now’s product adoption, alignment with Customer Success, and company revenue goals.
• Lead efforts to identify, prioritize, and implement initiatives that maximize internal adoption of ServiceNow tools.
• Influence content strategy to align with company priorities.
• Champion the ServiceNow platform.
• Engage as a fully vested ServiceNow platform and product team member.
• Collaborate closely with cross-functional teams (product development, marketing, sales, operations) for a unified approach.
• Develop and implement training programs.
• Foster a culture of continuous learning and improvement.
• Develop forward-looking product learning paths.
• Own and drive the skills campaign for Now on Now.
• Define and track KPIs to measure go-to-market strategies, product adoption, and enablement.

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