Full-Time Senior Manager, Program Success Learning Strategy

The Global Learning & Development (GLD) team designs, develops and delivers learning solutions. We are passionate about making ServiceNow an incredible workplace for every employee. As the Senior Manager, Learning Strategy you will be a key member of the Global Learning and Development (GLD) team, partnering with product management and experience leaders, key stakeholders, and GLD partners to own and evolve our onboarding and in-role learning experiences that empower our STEP employees. You own the end-to-end learning journey for your programs, setting the vision via Curriculum Blueprints and Persona Learning Journeys. You will apply your expertise in human-centered design, adult learning principles, and instructional design methodologies to strategize, design, develop, and deliver innovative learning experiences that drive business impact and performance, and motivate your team to do the same to serve internal customers.

• Shape the long-term strategy/roadmap for onboarding and in-role program development
• Lead a team responsible for design and development of innovative, effective, and highly scalable, global learning solutions for employees across ServiceNow
• Create immersive, engaging, and effective learning experiences through various formats
• Partner with senior leadership and domain experts across ServiceNow to understand the learning needs and build effective solutions that drive impact
• Assess team members capabilities, skills, and performance. Coach employees toward development that matches their growth goals or performance gaps.
• Stay informed on industry advancements
• Evaluate learning program efficacy

We are seeking a skilled and experienced player/coach manager who excels in building and leading high-performance teams. Experience managing large, multi-audience, highly complex learning teams in a project based, budget driven environment is required. We also require a minimum of a bachelor’s degree with 10-12 years of professional or equivalent experience in learning solutions design and development, preferably in a corporate environment with 5 years in people leadership. To be successful in this role, you have: 

• Proven ability to lead and inspire inclusive, high-performing teams through change
• Passion for developing learning experiences
• Expertise in developing impactful, audience-centered learning experiences
• Skilled in using with learning and design tools
• Adept at building and scaling complex, multi-audience learning programs
• Track record of driving impact measurement
• Skilled in cross-functional collaboration
• Exceptional facilitation and communication skills
• Professional presence marked by empathy, integrity, and diplomacy
• Growth mindset with intellectual curiosity; open to feedback and committed to continuous improvement.

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