Full-Time Senior Manager, Virtual Practice Operations

OUR MISSION

Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team. At Thyme Care, we share a passion for transforming the cancer care experience.

WHAT YOU’LL DO

Thyme Care is seeking a mission-driven leader to serve as the Senior Manager of Virtual Practice Operations, responsible for optimizing the infrastructure, processes, and performance of our virtual clinical practice. This role is central to the success of Thyme Care Medical and oversees key domains such as licensing & credentialing, revenue cycle management (RCM), billing & coding, and virtual visit performance across multiple visit types.

Strategy & Execution:

• Set and own 6–12 month strategic goals for Virtual Practice Operations aligned with department and company priorities.
• Translate department-level strategy into team-specific goals and initiatives across licensing, RCM, billing/coding, and visit utilization.
• Lead strategic planning and resource forecasting, advocating for capacity, tools, and support as needed.
• Drive the development and implementation of process improvements to increase efficiency, compliance, and ROI of our virtual care services.

Operations & Project Management

• Oversee execution of core operational processes: Licensing & credentialing for providers across all states, Revenue cycle management and billing compliance, Accurate and timely medical coding workflows, Virtual visit volume growth and capacity planning
• Monitor key metrics and use root cause analysis to identify operational bottlenecks, risks, or inefficiencies.
• Implement structured project management practices to ensure on-time delivery of cross-functional initiatives.
• Quantify and communicate impact of operational performance through dashboards and reporting.

Cross-Functional Influence & Communication

• Build formal, trust-based relationships with internal and external stakeholders, including clinicians, payers, product, legal, and finance.
• Serve as the primary spokesperson for Virtual Practice Operations in key executive, clinical, and partner forums.
• Navigate cross-team dynamics, proactively identifying and addressing friction points through structured collaboration.

People Leadership & Team Development

• Direct and mentor a growing team of operations managers and individual contributors across multiple domains.
• Coach managers to lead high-performing teams, resolve team dynamics, and hold staff accountable for deliverables.
• Create and execute hiring and onboarding plans for multiple functions and new managers.
• Provide timely and effective feedback to managers, enabling their growth and leadership maturity.

WHAT YOU’VE DONE

• Experienced Leader: 8–12+ years of operations experience in healthcare, with at least 3 years managing managers and cross-functional projects.
• Healthcare Fluent: Deep understanding of healthcare operations — especially licensing, credentialing, RCM, and virtual care delivery models.

WHAT LEADS TO SUCCESS

• Act with our members in mind.
• Comfortable with ambiguity.
• Start-up experience and/or enthusiasm.
• Multi-tasking finesse.
• High attention to detail.

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