Full-Time Senior Medical Information Manager

We are looking to strengthen our growing Medical Information Management Team. The role will focus on supporting Medical Information Teams in the delivery of Medical Information (MI) Services. The successful applicant will be responsible for client communication and service delivery for global MI programs.

Principle Responsibilities include:

• Line management of a Medical Information Teams.
• Responsible for leading, educating, and mentoring enquiry handlers to provide the highest quality Medical Communications services.
• Ensuring the delivery of a high quality MI service, and for maintaining compliance with KPIs, regulations, and company policies in accordance with any Pharmacovigilance and Medical Information agreements.
• Supporting all aspects of outsourced Medical Information service delivery including: program management, Medical Information services set-up, program expansion, and program compliance.
• Developing client relationships, identifying and implementing process improvements, and supporting business development.
• Participating in client audits and inspections.
• Ensuring compliance with PV regulatory obligations; assisting with managing the process for root cause analysis and implementing corrective and preventative actions (CAPA).

Requirements:

• Life Science Degree or equivalent.
• Healthcare degree is an advantage.
• Program management experience, preferably in a Pharmacovigilance or Medical Information environment.
• Prior experience supervising within a Call Center operation, preferably in a Medical Information environment.
• Experience mentoring, training, and line management.
• Critical thinking and creative problem-solving skills.
• Relationship building skills.
• Excellent communication skills.

What is the last date for applying to the job?

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