Full-Time Senior Patient Services Coordinator

• Ensure a positive patient experience throughout the patient onboarding and transition process
• Successful onboarding and setup of new patients
• Establish relationships with all care partners such as the patients’ physician, nurse, caregivers and pharmacist
• Maintain the confidentiality and integrity of protected health information; follow HIPPA security policies and procedures
• All other duties as assigned

• Act as the first point of contact for all new patients
• Verify accuracy of new patient profile, including insurance information and work with prescribers to complete the intake process
• Coordinate with the nursing team to set up in home nursing services or services at an outpatient facility
• Work with the Reimbursement Coordinator to complete initial benefit investigation and benefit explanation to patient including financial assistance
• Educate patients regarding disease management program and refer patients who chose to participate
• Examine new referrals to determine that orders are complete and all necessary documentation is included
• Adapt and successfully handle unexpected situations preventing disruption of service to the patients therapy
• Provide HIPAA compliant communication to client sales team daily regarding status of new referral as relevant to client
• Manage all communication with the patient during the intake process
• Complete forms for credit card payment requests and forward to finance for processing

• GED/High School Diploma and 5 years’ experience or Associate’s Degree and 3 years’ experience
• Reimbursement experience, including knowledge of pharmacy benefit and medical benefit insurance coverage
• Experience in a pharmacy setting
• Medical billing experience
• Strong communication and customer service skills
• Ability to obtain state pharmacy technician registration based on the program needs
• Ability to handle challenging patients in a professional manner
• Computer proficiencies, including Microsoft office

• Bachelor's Degree

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