Full-Time Senior Product Marketing Manager

We are seeking a highly motivated, creative, and experienced Senior Product Marketing Manager, Customer Excellence to join ServiceNow’s Product and Solutions marketing team.

You will be responsible for crafting compelling messages and celebrating ServiceNow’s commitment to our customers’ enduring success across the end-to-end customer journey.

You will work closely with ServiceNow’s sales, services, customer success and marketing teams.

Responsibilities Include:

• Positioning and Messaging: Develop a compelling narrative and value proposition for ServiceNow’s Customer Excellence Solution. Embed the message into the brand and company narrative.
• Customer Marketing/Advocacy: Identify customer advocates, nurture relationships, and build communities of loyal fans.
• Event Management: Unify Customer Excellence presence at key marketing events.
• Enablement: Manage trainings for sales, success, and marketing teams.
• Demand & Retention: Work with internal demand gen teams to drive demand and increase customer satisfaction.
• Integrated Sales & Marketing: Liaison with sales, field, and partner marketing to support upsell and cross-sell opportunities.
• Press and Analysts Relations: Ensure effective thought leadership and market relevance.

Qualifications:

• 12+ years overall experience with 7+ years of product or customer marketing/management focus and 4+ years of experience in enterprise software platforms.
• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Strategic storyteller with experience building public-facing presentations.
• Demonstrated ability to work across functions within Marketing, Product, and Sales.
• Strong written and oral communication skills.

Compensation:

Base pay of 140,000 - 245,200 plus equity, variable/incentive compensation, and benefits.

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