Full-Time Senior Sales Operations Manager

• Prepare weekly, monthly, and quarterly materials for business reviews with Sales and Finance.
• Build, run, and analyze reports and dashboards to provide key business insights for Cricut and retail partners.
• Support ad hoc reporting requests and develop tools/processes to improve team efficiency.
• Manage forecasting and demand planning for Machines, Extensions, Consumables, and Accessories.
• Conduct weekly/bi-weekly inventory planning calls with major retail accounts.
• Create and maintain a rolling SKU-level sales plan by account and by week.
• Analyze weekly sales performance vs. forecast and report findings to stakeholders.
• Monitor inventory levels, sales trends, and market conditions; communicate risks and opportunities proactively.
• Collaborate with Key Account Managers and leadership to develop quarterly and annual business plans.

• Partner with Order Management and the EDI team to ensure accurate and timely processing of purchase orders.
• Ensure orders meet customer-specific supply chain requirements to minimize chargebacks.
• Collaborate with Sales and Inventory teams to maintain optimal stock levels and maximize inventory productivity.
• Support promotional activities by coordinating with Sales and Demand Planning teams.
• Develop replenishment strategies for high-demand or seasonal items.

• Align inventory availability with financial objectives and in-stock goals.
• Analyze sell-in/sell-through performance and provide actionable recommendations.
• Track key inventory metrics and communicate performance updates to internal teams.
• Coordinate with buying teams to foster a proactive and collaborative environment.

• Serve as a liaison between Sales, Operations, Finance, and Product teams to support inventory and sales initiatives.
• Maintain strong relationships across departments to resolve issues quickly and effectively.
• Assist in resolving disputes and chargebacks in collaboration with the Finance team.

• Inventory turns and productivity
• Forecast accuracy
• Fill rates and in-stock percentages
• Timely and accurate order execution
• Chargebacks and disputes as a % of sales
• Achievement of financial targets for assigned projects

• Bachelor’s degree in Business, Supply Chain, Finance, or related field (preferred)
• 5+ years of experience in sales operations, demand planning, or supply chain management
• Strong analytical skills and the ability to work with large datasets
• Expertise in Excel (pivot tables, formulas, trend analysis)
• Experience with business intelligence tools such as Tableau, Domo, or similar
• Experience with statistical modeling and sales forecasting
• Proven ability to drive results through process improvement and data insights
• Excellent organizational, communication, problem-solving skills and detail-oriented
• Ability to thrive in a fast-paced, team-oriented environment with minimal supervision

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