Full-Time Senior Services Manager

We are seeking a motivated individual for our growing Professional Services team.

As a Senior Services Manager, you'll:

• Partner with product Account Executives to prospect and acquire new customers, focusing on Services.
• Collaborate with Account Managers/Customer Success Managers to identify upselling/cross-selling opportunities for existing customers.
• Prospect, cultivate leads, set appointments, and manage leads.
• Gather critical customer information and schedule appointments/follow-up.
• Develop and manage your own sales pipeline for services.
• Perform outbound calling, emailing, and texting.
• Prospect for new business and follow up with leads.
• Cultivate opportunities from existing customers to close deals.
• Collaborate with Sales, Pre-sales, Partners, and Marketing on campaigns.
• Forecast and report to stakeholders.
• Maintain customer relationships and identify growth opportunities.
• Travel for customer appointments and events.
• Develop new sales areas and improve sales methods.
• Research products, services, industry trends, and competition.

Requirements:

• 7-10 years of relevant professional services sales experience in the SaaS sector (e.g., customer service, CRM, ITSM).
• Proven ability to exceed sales quotas.
• Strong organizational, time management, and follow-up skills.
• Excellent communication (verbal and written) and interpersonal skills.
• Entrepreneurial mindset and commitment to customer acquisition.
• Strong virtual meeting and closing skills.
• Experience selling services around SaaS products.
• Strong technical understanding of the Freshworks platform.
• Fluent English (written and spoken).

Compensation: $194,000 - $278,760 (based on experience and location)

Benefits: Dental, medical, vision, disability, life insurance; equity, ESPP, flexible PTO, flexible spending, commuter benefits, wellness benefits; adoption and parental leave.

Work arrangement: Hybrid role, 3 days/week in office (Tuesday-Thursday).

What is the last date for applying to the job?

Which countries are accepted for this remote job?