Full-Time Senior Staff Risk Product Adoption Architect
ServiceNow is hiring a remote Full-Time Senior Staff Risk Product Adoption Architect. The career level for this job opening is Senior Manager and is accepting Austin, Texas based applicants remotely. Read complete job description before applying.
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ServiceNow is changing the way people work. With a service orientation toward activities, tasks, and processes, we help the modern enterprise operate faster and more scalably. As a Senior Product Adoption Architect, you'll empower customers to realize the full potential of our Risk suite solutions. We're disruptive, work hard, and try not to take ourselves too seriously. We're highly adaptable and constantly evolving, passionate about our product, and live for our customers. We have high expectations and strive to improve customer experience. We're applying disruptive thinking to how people view risk, compliance, and resiliency.
About the Role: We seek a Senior Staff Product Adoption Architect for our Field Product Management (Outbound) team. You'll drive product adoption, design customer-focused solutions, and enable success across our Risk suite. As an individual contributor, you'll partner with various teams to create compelling content, deliver workshops, and provide best practices.
What you get to do:
- Content Development: Develop and deliver actionable collateral (implementation best practices, process flows, adoption guides), engaging outcome-driven content for customer enablement. Innovate and implement creative strategies to showcase solutions' impact and customer success.
- Stakeholder Engagement: Collaborate with sales, partners, and customers to facilitate interactive adoption workshops that showcase best practices. Equip key stakeholders with tailored resources through webinars and ongoing support.
- Customer Impact: Drive the customer adoption journey by translating complex solutions into meaningful applications. Innovate strategies to amplify customer stories and demonstrate solution value.
- Career & Role Growth: Identify opportunities to expand the role's impact as part of a fast-paced team.
- Travel: Less than 20%, primarily for customer workshops and field enablement activities.
Why Join ServiceNow? ServiceNow offers competitive compensation, generous benefits, and an inclusive environment. Join a team where innovation thrives, and individuals can grow their careers. Diversity is our strength. We welcome all applicants.
Qualifications: Bachelor's degree or equivalent experience (6+ years in solution consulting, implementation consulting, or product delivery). Proficiency in the ServiceNow platform and its Risk and Compliance modules. Proven ability to facilitate engaging, customer-facing workshops. Strong cross-functional collaboration skills. Hands-on experience with GRC / IRM.
Skills: Exceptional written and oral communication skills; strong interpersonal skills; effective multitasking in fast-paced environments; creative problem-solving; adaptability.