Full-Time Senior Success Engagement Manager

Role Description This is a remote position based in the United States. Calix is seeking a Go-to-Market (GTM) Success Engagement Manager (SEM) to join our team, primarily aligned to enterprise level broadband service providers (BSPs).

Engage with Tier 2 & Tier 1 BSPs and their respective sales and success management teams to deliver GTM domain expertise.

Help evolve, create, and update programs, content, and delivery to help BSPs better align, utilize industry best practices, and focus on the subscriber experience.

Consult with BSP customers to assist with their go-to-market strategies and execution with their subscribers, leveraging data to guide the conversation and processes.

Work with customers to deliver value for their investments with Calix and drive subscriber adoption for Calix managed services offerings.

Guide GTM strategies and best practices, including development of value-based service offerings that include managed services.

Provide consultative and, at times, prescriptive guidance on GTM objectives, including changes to and enhancements to customer business objectives.

Partner with Product, Marketing, Services, Success, and Sales teams to create compelling multi-dimensional solutions that deliver exceptional value to broadband service providers and their communities.

Identify opportunities within the account for additional Calix solutions.

Guide BSPs to data sources (both Calix-provided and external) to facilitate their movement to and adoption of best practices.

Work with customers to identify and track key business metrics (KPIs) and develop a plan that addresses those objectives over time and across departments.

Gather feedback on Calix GTM and products/services for continuous offering enhancement and customer value.

Effectively communicate, disseminate, and validate self-service assets for customer use.

Qualifications

12+ years developing and executing GTM campaigns, including a consultative and prescriptive approach on marketing plan development and execution.

Clear understanding of how ROI will be measured and analyzed for campaigns and GTM changes.

Experience leveraging data to create targeted marketing campaigns.

Involvement in bringing new products or services to market.

3+ years’ experience either directly in a Tier 2 or Tier 1 broadband service provider, or as a consultant, support, or success resource to those providers.

Experience in B2C, B2B, and B2B2C marketing required.

Preferred: Experience in leading or working with marketing teams in the SaaS, Telecommunications, or Broadband industry.

Ability to navigate complex business structures, identifying and aligning with various key teams and stakeholders.

Ability to learn/understand technical aspects of Calix Engagement Cloud solutions and the broader Calix platform and align them to customer requirements.

Strong written communication and public speaking/presentation skills; executive presence.

Demonstrated ability to build relationships, think strategically, and execute tactically while providing consistently high levels of customer satisfaction in a fast-paced environment.

Requirements

Future Travel Expectation: Less than 30%.

Must have a valid driver’s license.

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