Full-Time Service Architect

Main purpose of the job

The main purpose of a Telefónica Tech Service Architect (for Health) will:

• support service design elements of sales, pre-sales, bid opportunities, service implementation, and service opportunities aligning with Telefónica Techs strategic delivery of health services
• act as the primary service design & architecture interface between the customer and Telefónica Tech
• work closely with service delivery and project teams on all new projects and services to be delivered, providing guidance, direction and advice on service architecture and delivery
• act as a subject matter expert, providing Telefónica Tech and customers with an understanding of the Service solution across all service delivery - Technical, ITIL, and supporting business functions

Main Duties and Responsibilities:

Essential duties may include, but are not limited to, the following:

• Supporting, developing, and transforming enterprise IT Services for Telefónica Tech within the health sector
• Leading the design and implementation of managed service operations and project delivery
• Leading the development of an IT lifecycle management, designing services, taking service strategy, and building processes, procedures, into operational runbooks and guides across the department
• Leading the introduction of key IT service roles and processes needed to act as the bridge between the customer and internal and external IT suppliers
• Liaise with program/project/transition management to plan and manage the effective transfer of ICT services to new service designs
• Defining the standards required for the existing Telefónica Tech IT teams to adopt ITIL based service management
• Support the core frameworks that will underpin different aspects of the IT department including AGILE, DevOps, ITIL, SFIA, TOGAF

Experience and skills:

Experience (essential):

• Previous experience in a Service Architect role
• More than 3 years’ experience in designing, implementing, and delivering enterprise level IT Managed Services
• ITIL Qualified
• Experience of managing ITIL processes across service towers and third parties (SIAM)
• Experience at senior management level in a large, complex customer facing organization
• Proven experience in developing and implementing IT strategies to achieve transformational levels of change and efficiency

Experience (desirable):

• Advanced academic background, preferably to good degree level or equivalent
• Experience in Health Sector aligned Service Architecture
• Proven commercial acumen
• Good working knowledge of relevant functional systems
• Experience in dealing with and influencing multi-tier management

Personal Skills:

• Articulate and a clear communicator
• Be a customer advocate
• Have the ability to converse technical terms and definitions to non-technical personnel
• Meticulous with excellent attention to detail
• Able to multitask and handle large amounts of complex information

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