Full-Time ServiceNow Employee Experience Management Consultant

Role: Management Consultant for ServiceNow Employee Experience and Human Resources (HR) Solutions

About the role: This role is a functional and technical expert consulting with corporations on their digital transformation journey powered by implementing ServiceNow’s Employee Service Management Solutions, which includes HR Service Delivery (HRSD), and Workplace/Facility Service Delivery (WSD) solutions.

Responsibilities:

• Serve as primary executive point-of-contact on projects, focused on improvements in the client’s Human Resources and Workplace organizations using ServiceNow’s Employee Service Management, HRSD, and WSD Solutions.
• Guide the client and the business areas in defining their ServiceNow strategy, ensuring alignment with their digital transformation objectives while leveraging your deep understanding of the platform's capabilities.
• Understand customer requirements in collaboration with ServiceNow Expert Services and align them with ServiceNow Expert Services, Product Success and Client Sales Teams to drive high-value impact for the Client.
• Align Client to defined roadmap and report/monitor ongoing progress against it.
• Define, at a solution and design level of detail, technical and functional solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices.
• Serve as a liaison between Client and ServiceNow as a leadership point of contact for addressing challenges and concerns.
• Collaborate with the ServiceNow Expert Services Team to monitor for scope creep and resolve critical path technical issues.
• Build and nurture strong, trusted advisory relationships with client executives and stakeholders in the client’s Human Resources and Workplace organizations.
• Advise client on optimizing their service management processes, leveraging benchmarks and best practices across the various organizations.
• Stay abreast of ServiceNow product developments, industry trends, and emerging technologies like AI to identify opportunities for innovation and provide strategic insights to clients.
• Lead office hours, formal presentations, webinars and other learning events tailored to field delivery stakeholders.
• Enable and mentor other members of the ServiceNow delivery team and partner ecosystem
• Support sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts.

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