Full-Time Social Service Associate SAIL

This position is still at the proposal stage and is awaiting award.

International SOS is looking for qualified individuals to be the Social Service Associate for the Sailor Assistance and Intercept for Life (SAIL) Program for The Navy Fleet and Family Support Program (FFSP) The FFSP serves active duty members of the Navy, Marine Corps, Army, and Air Force plus their eligible family members; active duty members of foreign military services who are stationed in the area; reserve military personnel and their family members when they are eligible for military medical care, military members designated as severely wounded, ill and injured and their identified caretakers and, on a space available basis, military retirees and their family members and widows, eligible family members of military decedents and other groups as directed and authorized by higher authorities in response to special circumstances.

Key Responsibilities

1. Maintain current schedules of SAIL Case Managers and Contract Remote SAIL Clinical Counselors providing individual appointments.
2. Utilize FFSMIS to view schedules, to make client appointments, and send reminders to clients to confirm appointments.
3. Manage daily scheduling to ensure clients are notified of unscheduled SAIL Case Manager absence as soon as possible, rescheduling appointments in a timely manner at the client's request.
4. Maintain direct service metrics for SAIL Case Managers and Contract Remote SAIL Clinical Counselors for whom scheduling services are provided.
5. Ensure initial paperwork is forwarded to clients, following up to ensure paperwork is complete, returned and uploaded into the appropriate client's FFSMIS case record.
6. Provide a variety of Contract SAIL administrative support functions, such as scheduling data entry, attending coordination meetings and taking minutes for government representatives in attendance, scheduling appointments for SAIL Case Managers, SAIL Case Manager Supervisors and Contract Remote SAIL Clinical Counselors, screening and connecting potentially distraught or difficult callers to a SAIL Case Manager, SAIL Case Manager Supervisor or Remote SAIL Clinical Counselor, and maintaining referral and community directories.
7. Obtain and validate information on SAIL resource referrals to including researching the location of the ship/Sailor, identifying the correct Command POC, identifying demographic information for SAIL referrals, verifying the accuracy of the information received and completing the Sailor's demographic record in FFSMIS.

Required Skills and Knowledge

Minimum educational qualifications for SAIL Social Services Associates include successfully completing a full 4-year course of study in human services or related field leading to a bachelor's degree, from an accredited college or university, or equivalent combination of education and specialized experience in human services, social sciences, or related field.

SAIL Social Service Associates must respond well in pressured, crisis situations, and have excellent customer service skills.

Excellent facility with computer and office automation software is required.

Individual should be detail-oriented, self-motivated and able to work autonomously.

For those that meet the basic qualifications of a Tier I provider as described in SECNAVINST 1754.8, they may provide SAIL case management tasks and have the following criteria:

1. Minimum educational qualifications include a master's degree in counseling accredited by the Council for Accreditation of Counseling and Related Educational Programs; a master's degree in social work accredited by the Council on Social Work Education, a master's degree in marriage and family therapy accredited by the Commission on Accreditation of Marriage and Family Therapy Education, or a doctoral degree in clinical or counseling psychology and a one-year clinical internship accredited by the American Psychological Association.

Tier I clinical providers must perform all clinical duties under the supervision of a licensed practitioner and under no circumstances can they provide independent clinical care.

Independent licensure/certification shall be attained within a 36-month period from the date of hire.

Required Work Experience

SAIL Social Service Associates must possess demonstrated experience providing administrative support to a medical or other social service office.

Excellent facility with computer and office automation software is required.

Demonstrated experience providing advocacy or case management services is required.

SAIL Social Service Associates shall possess a broad range of specialized work experience including working with family programs, military or civilian social service agencies, and/or is a military family member with full understanding of the military lifestyle.

Demonstrated strong oral and written communication, assessment, data management, and advocacy skills.

Possess advocacy knowledge, skills, and abilities such as: working knowledge of state, federal, and local resources, as well as understanding, sensitivity, and empathy for sailors and family members from diverse racial, ethnic and socioeconomic background.

Agree to operate within established guidelines of the Navy FFSP Program.

Knowledge of the FFSMIS system is desired but not required.

Working knowledge of Microsoft 365.

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits.

Final salary and offer will be determined by the applicant's background, experience, skills, internal equity, and alignment with geographical market data.

Compensation| Min: $18hr Max: $40hr

Benefits - Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus.

International SOS complies with all federal, state, and local minimum wage laws.

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.

Possible employment type: Full-time

Possible allowed location: Spokane, WA

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