Full-Time Specialist, Payroll Implementation

Roles and Responsibilities:

• Lead the client-facing onboarding process for payroll services, ensuring excellent client experience and clear communication of project milestones.
• Manage data migration, payroll parallels, and data synchronization to ensure a smooth and accurate setup for clients.
• Conduct system demos and onboarding sessions with clients.
• Collaborate with internal teams and outsourced partners to ensure smooth implementation across various countries.
• Proactively manage and track the progress of implementation projects, ensuring timely delivery and overcoming potential challenges.
• Report project status in the project management tool (ClickUp).
• Provide post-implementation support and facilitate a seamless transition to the operations team, offering "hypercare" to both the client and internal teams during the initial phase.
• Gather client feedback and recommend improvements to the payroll onboarding process.
• Complete periodic or ad-hoc duties/reports as required by leadership. 

Requirements

• Minimum 3 years of experience in payroll processing, preferably covering multiple markets.
• Minimum 2 years of experience in project management (ClickUp proficiency is beneficial).
• Experience with data migration, payroll parallels, and data synchronization.
• Degree in Accounting, Finance, Business Administration, or related field is a plus.
• Fluency in English, both written and verbal.
• Must be located in Mexico or Colombia.
• Excellent organizational and communication skills.
• Positive attitude, with a flexible and solution-oriented mindset.
• Strong attention to detail and ability to work independently under tight deadlines.
• Demonstrated ability to coordinate between diverse teams and stakeholders.
• Client-oriented mindset with a focus on delivering great client experiences.